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Privacy Policy

We are committed to protecting your privacy. We only use your information in accordance with the law. This Privacy Policy indicates how your personal data is collected, stored and processed by BikeCityGuide Apps GmbH (“Us”, “We” or “Our”) to perform our obligations and as part of the services we provide.

Third Party Websites

This Privacy Policy will not apply to third party websites which we do not operate and control. For example, a link contained on this website may redirect you to services of a third party, such as Paypal, Facebook or Google+. We recommend that you review the privacy policies on those websites to learn how they treat with your personal data.

When Do We Collect Data?

Personal Data

We collect your personal data to perform our contractual obligations to you and to manage our business in lawful and ethical manner. We collect your personal data when you voluntarily provide it to us. For example:

1. when registering on a website, placing an order or making an inquiry with us,
2. when you provide your data for billing and payment purposes,
3. when you communicate with us,
4. at your request, to participate in promotions and newsletters

Examples of personal data are your name, email address and address.

We may collect data when you use any of our applications (“Apps”). Our Apps contain Global Positioning System (GPS) tracking and navigation features and rely upon device-based location information. However, if you wish to use our Apps without sharing location data with us, you may disable or turn off the tracking feature in the App’s settings and no data will be shared with ourservers even when using GPS functions including routing and navigation features.

Non-Personal Information

We may also obtain non-personal information when you visit the Site, and through the use of cookies which are small files downloaded onto your computer. Non-personal information may include the duration and time of your visit to the website, your IP address and your browser type.
We use non-personal information for statistical purposes to help improve your user experience. You agree that such non-personal information may be used by us in our discretion. If you do not want to allow the use of cookies you may set your browser to delete them. However, this may affect the functionality of the Site. By accepting the terms of this Policy, you authorize our use of cookies. You may request further information or withdraw your consent to our use of cookies by sending an e-mail and contacting us. To learn more about cookies, please visit

Our Apps

We also collect personal data when you use any of our applications (“Apps”) that uses GPS tracking or location data. You acknowledge that our Apps have been designed to employ your device’s GPS capabilities to report the location coordinates of the device used to access the app and such location coordinates will be transmitted to us in order to provide our services to you. You agree that we may use any aggregated information, including, but not limited to location coordinates of the device used to access the App for our bona fide business purposes so long as such aggregated information does not disclose to others any personally identifiable information.

Social Network Log-In

When you use your social media credentials, for example, to post a comment/register on this website, we collect personal information from the social media website. For example, when you log in with your Facebook credentials, we may collect personal information which you have made available in Facebook, such as your name and your email address.

How Do We Process And Store Data?

We take all steps possible to ensure that your data is stored securely and to prevent unauthorised access. Any passwords you provide are never stored in plain text, but encrypted in accordance with best practice. All information collected is stored on our dedicated servers which only we have access to. In the event you submit personal information to us through this website, you represent and warrant that you have the authority and consent to the collection, processing, transmission, use, communication and disclosure of such information by us. We cannot ensure the security of any information you transmit to us or guarantee that information provided may not be accessed, disclosed, or destroyed. Using the internet is not 100% secure and although we do our best to protect your data, this cannot be guaranteed.

Disclosure of Personal Data

We shall NEVER sell or rent your personal data.
We may disclose your personal information:
When you request us to do so, for example when sharing your experience (including GPS tracks) with other users.
To third parties to assist us with our administrative or business functions.
To third parties to whom you have consented to communicating with including discussing selling you further goods and services.
In the event that we sell our business or assets, in which case we may disclose your personal data to the buyer who will be required to abide by this Privacy Policy.
When required to comply with the law or enforce our legal obligations or rights.
We will usually inform you, before collecting your data, if we intend to use your data for specified purposes or if we intend to disclose your data to any third party for such purposes.

Use of Non-Personal Data

We use non-personal data to conduct research, for statistical analysis and to help improve your user experience on this website. We also reserve the right to use non-personal data technically associated with the use of our products or services (“Metadata”) in our sole discretion.

No Third Party Cookies, Tracking & Advertising

When using this website you may notice that there is no advertisement content from other websites. We do not share your information with unrelated third parties for their direct marketing purposes nor do we display targeted advertisements based on your non personal data (such as your IP address) and/or personal selection. We do our best to prevent third party cookies and tracking on our website. For example, we do not use Google analytics or Facebook share buttons which are active by default.

Your Rights

At any time, you may withdraw your consent to or inquire about our use of your personal data. We will delete your personal data when no longer needed or required, or if you have requested deletion. However, data deletion is subject to legal storage requirements or if it is required for billing purposes. If you request it, we will inform you of all the personal data that is stored about you. This information will be sent to you in electronic form, usually via email.


We reserve the right to amend this Privacy Policy at any time, always observing the applicable data protection laws. Please check this page regularly for any changes. If you have any questions, inquires or wish to communicate with us about this Privacy Policy, please contact us at

Date: 01 April 2016